Bettenhausen Certified Used Car Mega Store — Customer Reviews

4.9out of 5

Based on 100 rated customer reviews of 100 shown on this page.

Customer reviews

  1. Angie Kopsky

    GoogleReview

    Rated 5 out of 5

    Brought my car in for what I thought was a starter issue, but turned out to be the fuel pump in my gas tank. I’m so grateful to the mechanic that took their time to figure out the problem, along with Candace who tracked down the needed part to get my car fixed. So far, my car is starting up as smooth as butter. I’m so happy with the results and will continue to bring my car there for service. Thank you so much.

  2. gerard senese

    GoogleReview

    Rated 5 out of 5

    Good service and friendly

  3. 2014 JEEP CHEROKEE LIMITED Owner

    CarfaxReview

    Rated 5 out of 5

    Great customer service as always been a loyal Jeep customer since 2014 never pressure you on up sale , fast , friendly , and knowledgeable staff

  4. 2016 FIAT 500X LOUNGE Owner

    CarfaxReview

    Rated 5 out of 5

    Fast courteous high quality service

  5. Matt P.

    CarfaxReview

    Rated 5 out of 5

    Great experience. Great customer service Patrick and Candace are the best. Great communication.

  6. Thomas

    GoogleReview

    Rated 5 out of 5

    Excellent service before and after sale’

  7. Mary Loworn

    GoogleReview

    Rated 5 out of 5

    I worked with Jason Nowakowski to purchase my Jeep Compass. He made the experience very easy and hassle-free.

  8. Anton Parker

    GoogleReview

    Rated 5 out of 5

  9. Emily Ski

    GoogleReview

    Rated 5 out of 5

    Jack helped me get a vehicle for my mother who was wheelchair bound. Even though we only had it for 8 months, it made transporting my mom SO much easier.

  10. Samuel H.

    CarfaxReview

    Rated 5 out of 5

    Pat Always Takes Good Care Of Me

  11. Amanda Brown

    GoogleReview

    Rated 5 out of 5

    Staff was friendly, facility clean, made getting my oil change quick and easy

  12. David Hovey

    GoogleReview

    Rated 5 out of 5

    Professional and detailed

  13. Jason Stanford

    GoogleReview

    Rated 5 out of 5

    Great experience with the derive crew!!

  14. 2020 JEEP COMPASS LIMITED Shopper

    CarfaxReview

    Rated 5 out of 5

    My experience with this team was breathtaking. The dealer, David P. was a wonderful and bright salesman. He heard listened to everything I said I don't want within a vehicle and got me in something that I love. Thank you again to the Bettenhausen team. It was a pleasure working with you guys and I look forward to doing plenty more business with them

  15. 2025 JEEP GRAND CHEROKEE L LAREDO/L Owner

    CarfaxReview

    Rated 5 out of 5

    They are always great. Very happy with them.

  16. 2025 RAM LARAMIE Owner

    CarfaxReview

    Rated 5 out of 5

    great customer care and satisfaction

  17. GuruQKSVQ

    CarGurusReview

    Rated 5 out of 5

    My salesman Jason was on point…I was in Virginia communicating with him. When I flew in on Friday, deal was finalized, no waiting at all.

  18. Tom Staunton

    GoogleReview

    Rated 5 out of 5

    Awesome service!!

  19. Dennis Smith

    GoogleReview

    Rated 4 out of 5

  20. Thomas Rafferty

    GoogleReview

    Rated 4 out of 5

    Typical auto dealership

  21. Placido Montalvo

    GoogleReview

    Rated 4 out of 5

  22. Lew Wadsworth

    GoogleReview

    Rated 5 out of 5

  23. Mark Mathius

    GoogleReview

    Rated 5 out of 5

    Jack Monson made doing business with Bettenhausen a first rate experience. He displayed integrity and was true to his word throughout the entire process. I would come back here because of him.

  24. Samuel H.

    CarfaxReview

    Rated 5 out of 5

    Pat Always Takes Good Care Of Me.

  25. Krystal Gaston

    GoogleReview

    Rated 4 out of 5

  26. Caroline Barcelona Sherrier

    GoogleReview

    Rated 5 out of 5

  27. jason bertelsman

    GoogleReview

    Rated 5 out of 5

    David, my Salesman, and the Management team are wonderful!! I am a retired Navy Chief (as of 01Nov25) and have been looking for this truck for quite a while! There was no haggling, very respectful, and the whole time I spent there was stress free and peaceful. I let them know where I was at for price points and they met all my requirements without hesitation! The entire team there is amazing! Thank you so much, Jay Bertelsman

  28. bobkat710

    DealerRaterReview

    Rated 5 out of 5

    We had a great experience here - awesome salesman and

    We had a great experience here - awesome salesman and manager. John was extremely nice and helpful throughout the whole process. After visiting several dealerships prior to going here, I don't think we will ever go anywhere else!

  29. 2021 JEEP GRAND CHEROKEE OVERLAND Owner

    CarfaxReview

    Rated 5 out of 5

    Very efficient service. I was in and out of the dealership within 60 min.

  30. Kathy Seeley

    GoogleReview

    Rated 5 out of 5

  31. Marlene Hanna

    GoogleReview

    Rated 5 out of 5

    I recently purchased a used 2025 Honda Passport TrailSport from Bettenhausen completely remotely, and the entire experience exceeded my expectations. My salesperson, Guillermo, was incredibly helpful, responsive, and professional throughout the process. Every question was answered promptly, and everything was handled with a true sense of urgency and a genuine customer-first attitude that is hard to find these days. Purchasing a vehicle from out of state can be stressful, but Bettenhausen made it seamless. The vehicle was shipped to me and arrived exactly as promised and in pristine condition. It was even better than I expected! I absolutely love my new Honda Passport TrailSport and couldn’t be happier with my purchase. Thank you, Guillermo and the entire Bettenhausen team, for such an outstanding experience. I highly recommend this dealership to anyone looking for exceptional service and an honest, hassle-free car-buying experience.

  32. 2019 CHRYSLER 300 TOURING Owner

    CarfaxReview

    Rated 5 out of 5

    Oil change in and out fast service.

  33. 2024 JEEP WRANGLER SPORT Owner

    CarfaxReview

    Rated 5 out of 5

    Did another good job! Will be going back

  34. B. Cro

    GoogleReview

    Rated 5 out of 5

    Absolutely the best service! Patrick is great at keeping in touch every step of the way.

  35. Shannon W.

    CarfaxReview

    Rated 5 out of 5

    Candace was extremely knowledgeable, helpful and kind. I always appreciate that!!

  36. john oaks

    GoogleReview

    Rated 5 out of 5

  37. 2019 JEEP CHEROKEE LATITUDE PLUS Owner

    CarfaxReview

    Rated 5 out of 5

    I like the drive in for service without having to make an appointment. All services that are necessary were explained so that I could decide which was most important in a cost effective way for my budget.

  38. Harriette Strong

    GoogleReview

    Rated 5 out of 5

    Friendly communication was great kept me informed and Austin was very helpful

  39. Byronkeys11

    DealerRaterReview

    Rated 5 out of 5

    Yes, I would recommend Bettenhausen Certified Used Car

    Yes, I would recommend Bettenhausen Certified Used Car Mega Store. I recently completed a sales transaction there and worked with Sam Jody and sale director Micah, who made the whole experience feel straightforward and easy. I ended up getting a Jeep Wrangler Sahara Unlimited, and I felt like I could ask questions without pressure. The process moved smoothly, and everything was handled in a way that kept things comfortable from start to finish. They were even able to beat my rate with Navy Federal. I really appreciated the attention to detail and the willingness to help me understand my options. Overall, I left confident in my purchase and happy with how the dealership treated me.

  40. 2019 DODGE GRAND CARAVAN GT Owner

    CarfaxReview

    Rated 5 out of 5

    Nothing I did not like. They always take good care of my car.

  41. Byron keys

    GoogleReview

    Rated 5 out of 5

    Yes, I would recommend Bettenhausen Certified Used Car Mega Store. I recently completed a sales transaction there and worked with Sam Jody and sale director Micah, who made the whole experience feel straightforward and easy. I ended up getting a Jeep Wrangler Sahara Unlimited, and I felt like I could ask questions without pressure. The process moved smoothly, and everything was handled in a way that kept things comfortable from start to finish. They were even able to beat my rate with Navy Federal. I really appreciated the attention to detail and the willingness to help me understand my options. Overall, I left confident in my purchase and happy with how the dealership treated me.

  42. 2016 FIAT 500 POP Owner

    CarfaxReview

    Rated 5 out of 5

    I always trust the service expertise of the Bettenhausen team. They keep my car running its best

  43. 2022 RAM 1500 CLASSIC TRADESMAN Owner

    CarfaxReview

    Rated 5 out of 5

    Satisfied with work completed

  44. Christopher Somodi

    GoogleReview

    Rated 5 out of 5

    Great service and easy to work with

  45. Scott K.

    CarfaxReview

    Rated 5 out of 5

    Kept me informed on the status of the truck. Don from used car sales was very knowledgeable on the truck.

  46. Joe

    GoogleReview

    Rated 5 out of 5

    I had an excellent experience purchasing my Ram 1500, Sam was a great salesman and made the entire transaction as smooth as it could be. I was in and out with a trade and new purchase within a couple hours. Would hands down go back in the future and would recommend others to do the same. Thanks again Sam, loving the new truck!

  47. Paulo Libânio

    GoogleReview

    Rated 5 out of 5

  48. Karim

    GoogleReview

    Rated 5 out of 5

  49. J Jones

    GoogleReview

    Rated 5 out of 5

    All good

  50. John Morrissey

    GoogleReview

    Rated 5 out of 5

    Good service, good price on the tires that I got for my wife’s jeep,competitive price on the oil change

  51. 2015 FIAT 500 SPORT Owner

    CarfaxReview

    Rated 5 out of 5

    Very informative regarding by car's maintenance.

  52. 2017 CHRYSLER PACIFICA TOURING L PLUS Owner

    CarfaxReview

    Rated 5 out of 5

    Wait time was very long and they even washed the van. The employees was very nice and professional.

  53. jessec38

    DealerRaterReview

    Rated 4 out of 5

    Dave was very informative and kept me got back to me

    Dave was very informative and kept me got back to me quickly and very helpful through the whole process.

  54. Linda Ryzner

    GoogleReview

    Rated 5 out of 5

  55. James Olsziewski

    GoogleReview

    Rated 5 out of 5

    Always a pleasure to deal with Bettenhausen! Service Dept. is always very helpful.

  56. dannyr849

    DealerRaterReview

    Rated 5 out of 5

    sales man dave was was very helpful i feel like i got a

    sales man dave was was very helpful i feel like i got a great deal and what i wanted

  57. Bernadette Kemp

    GoogleReview

    Rated 5 out of 5

    The Staff have always been inviting and friendly . They have been ready and patience to answer any questions and take care any concerns. They deliver Service with a smile. Also all the drivers that have pick me and drove me home have been. friendly, courtesy and respectful. I appreciate that service Bettenhausen provides. B. Kemp

  58. 2014 JEEP GRAND CHEROKEE SUMMIT Owner

    CarfaxReview

    Rated 5 out of 5

    Good people and great service

  59. 2021 JEEP WRANGLER UNLIMITED SPORT Owner

    CarfaxReview

    Rated 5 out of 5

    Great customer service. Not long wait time. Friendly workers

  60. 2021 JEEP GRAND CHEROKEE LIMITED Owner

    CarfaxReview

    Rated 5 out of 5

    Got in first thing in the morning and out in good time

  61. Thomas Doesburg

    GoogleReview

    Rated 5 out of 5

  62. Dana Williams

    GoogleReview

    Rated 5 out of 5

  63. 2016 DODGE GRAND CARAVAN SE Owner

    CarfaxReview

    Rated 5 out of 5

    Quick, courteous service Knowledgeable personal

  64. Carl Johnson

    GoogleReview

    Rated 5 out of 5

    I recently bought a Gmc Jimmy from Bettenhausen Certified Used Car Mega Store and I could not be happier with the whole sales experience. David Potter was friendly, patient, and answered all of my questions without rushing. The vehicle was exactly as described and drove beautifully during the test drive. The team made the paperwork straightforward and kept communication clear from start to finish. I felt respected and well informed throughout the process. Driving the Jimmy now feels great and I appreciate the detailed orientation David gave me on features and maintenance tips. I would recommend Bettenhausen Certified Used Car Mega Store to friends and family based on this positive sales experience.

  65. Jeffrey W.

    CarfaxReview

    Rated 5 out of 5

    Very professional and they are friendly people to deal with

  66. Eric J.

    CarfaxReview

    Rated 5 out of 5

    Jonny was a great salesperson! He advised me to put a deposit down and held it until I could drive over two hours to even look at it. Very smooth efficient transaction and would recommend this dealership to everybody. Good people, ty!

  67. M D

    GoogleReview

    Rated 5 out of 5

    I’ve had nothing but great experiences with Bettenhausen Automotive over the past couple of years. In fact, I’ve purchased three vehicles from them in just the last two years, and that alone should say a lot about the level of trust and satisfaction I have with this dealership. What really stands out to me is the customer service. JT and Dylan went above and beyond to make sure all my needs were taken care of throughout each purchase. They were professional, patient, and genuinely focused on making the process smooth and stress-free. Whether it was answering questions, working through options, or making sure I was comfortable with my decisions, they stayed consistent every step of the way. It’s not always easy to find a dealership that values long-term relationships over quick sales, but Bettenhausen Automotive clearly does. I never felt pressured, and I always felt like my best interest was the priority. If you’re looking for a dealership that delivers great service and actually takes care of its customers, I highly recommend Bettenhausen Automotive—especially if you get the chance to work with JT and Dylan.

  68. Carlean Harris

    GoogleReview

    Rated 5 out of 5

  69. Swaze Records

    GoogleReview

    Rated 5 out of 5

    I have been coming to bettenhausen for years and the workers are always friendly and professional. They kept my car in perfect running condition. I haven’t had a problem yet with my car

  70. 2025 JEEP COMPASS TRAILHAWK Owner

    CarfaxReview

    Rated 5 out of 5

    In for a leather repair and a recall.

  71. 2016 FIAT 500 POP Owner

    CarfaxReview

    Rated 5 out of 5

    This is my trusted Fiat dealer that keeps my 2016 500 running well. 80k miles and going strong.

  72. 2023 JEEP GRAND CHEROKEE L SUMMIT/L Owner

    CarfaxReview

    Rated 5 out of 5

    It was A1 service in and out. They were fast, nice and concerning

  73. 2016 FIAT 500X LOUNGE Owner

    CarfaxReview

    Rated 5 out of 5

    The time it took to take care of the concerns I had

  74. stevenjimenez708

    DealerRaterReview

    Rated 5 out of 5

    I got the car I wanted Billy got me in and fairly quick

    I got the car I wanted Billy got me in and fairly quick the process was pretty smooth.it was nice dealing with Billy at the Megastore.

  75. Lucinda branch

    GoogleReview

    Rated 5 out of 5

    Got an oil change, everything is good.

  76. Steven Jimenez

    GoogleReview

    Rated 5 out of 5

    After a recent tornado destroyed and totaled out my vehicle i was forced to search for a new/used vehicle.browsing around on the internet at several area dealerships I went with Bettenhausen when I found i vehicle that I was interested in.i first came in contact with the internet sales reps who were very helpful.i scheduled an appointment to come in and look at the vehicle i liked.i was introduced to Billy who was respectful professional and was an all around cool dude.Billy made my car purchasing experience easy and smooth.he didn't try to talk me into something else I wasn't interested in and got me into the vehicle i wanted as well as making the process pretty quick.up to this point my car shopping experience has been great with Billy at Bettenhausen.i would recommend other's who are searching for a new vehicle to go see Billy.

  77. Lavoy

    GoogleReview

    Rated 5 out of 5

    Car sales men was great but the service department suck they don’t no how to communicate Set apt to have my car looked at got there they said they didn’t have an appointment for me. Come back week later an for the man to ask me y I came there when I told him his service suck he runs people off I’m not the first referred some 1 an they said the same

  78. josiah byrd

    GoogleReview

    Rated 5 out of 5

  79. 2016 JEEP CHEROKEE LATITUDE Owner

    CarfaxReview

    Rated 5 out of 5

    Great customer service and quality work

  80. 2023 NISSAN ALTIMA SL Owner

    CarfaxReview

    Rated 5 out of 5

    After getting my vehicle destroyed and totaled out from a recent tornado i had to shop around for a new vehicle.after browsing several area dealerships i found myself at Bettenhausen.i was introduced to Billy who handled my car buying experience.Billy was cool mellow and professional.he made the buy experience super comfortable didnt feel pressured into buying a vehicle i didnt want and he got my payment to where I needed it to be.all in all it was a smooth transaction and quick,thanks Billy.

  81. Javier Pena

    GoogleReview

    Rated 5 out of 5

    Great service team always very pleasant, knowledgeable, through and always have customers best interest at heart for the pass 13 years from vehicle purchased from Bettenhausen and another 10 years from another vehicle purchased elsewhere very happy with entire team , I would highly recommend Bettenhausen

  82. Javier Pena

    GoogleReview

    Rated 5 out of 5

    Great service team always very pleasant, knowledgeable, through and always have customers best interest at heart for the pass 13 years from vehicle purchased from Bettenhausen and another 10 years from another vehicle purchased elsewhere very happy with entire team , I would highly recommend Bettenhausen

  83. Samuel H.

    CarfaxReview

    Rated 5 out of 5

    Work done in a timely manner. Pat in service is great.

  84. Guru96NDQT

    CarGurusReview

    Rated 5 out of 5

    Quick contact, no hassle, good help, wrong configuration

  85. Angelic Baskerville

    GoogleReview

    Rated 5 out of 5

    I personally have to give thanks to Sales Manager Greg Wells! He was amazingly welcoming as soon as my boyfriend and I step out of the car. Everything was informative and straight to the point! I have never been to a dealership where everything was smooth and efficient. I was in and out and I truly appreciate the honesty, kindness and accommodations. I highly recommend this dealership! Thanks again!!

  86. Samuel H.

    CarfaxReview

    Rated 4 out of 5

    Pat in service department is good

  87. 2021 DODGE DURANGO GT Owner

    CarfaxReview

    Rated 4 out of 5

    Pretty quick in & out. Only thing was car wasn't washed even though they asked if I wanted it washed

  88. 2022 CHRYSLER PACIFICA LIMITED Owner

    CarfaxReview

    Rated 5 out of 5

    Service was great, what happened to the chocolate chip cookies?

  89. Michael Flynn

    GoogleReview

    Rated 5 out of 5

  90. 2015 JEEP GRAND CHEROKEE OVERLAND Owner

    CarfaxReview

    Rated 5 out of 5

    Always great experience! Great folks and great workers!

  91. gio torres

    GoogleReview

    Rated 5 out of 5

    Great service help me get a great car even after having bad credit treated me like a person and not just a check fast and reliable process i definitely recommend get a car here if u been struggling to get one 💯💯💯

  92. 2020 JEEP GRAND CHEROKEE LIMITED Owner

    CarfaxReview

    Rated 5 out of 5

    The customer service doesn't was very nice and informative about my situation. She gave me all the details about my situation and made my experience very warming. I definitely appreciate how she helped me thru the process.

  93. Lemaadel Ahmedou

    GoogleReview

    Rated 5 out of 5

    Bettenhausen certified pre- owned

  94. 2024 DODGE DURANGO R/T Owner

    CarfaxReview

    Rated 5 out of 5

    Great experience thank you Patrick

  95. 2014 CHEVROLET CRUZE LT Owner

    CarfaxReview

    Rated 5 out of 5

    I liked when the service guy came and told me different things they found and explained and quoted a price.

  96. Charles L.

    CarfaxReview

    Rated 5 out of 5

    Fair, honest deal. Salesperson was excellent, his name is Guerrilla.

  97. Undra Heard

    GoogleReview

    Rated 5 out of 5

  98. geopatdan

    DealerRaterReview

    Rated 5 out of 5

    Nobody really wants to have their car serviced but going

    Nobody really wants to have their car serviced but going to Bettenhausen isn't bad. Very professional and friendly staff make the experience much better.

  99. Cloris Faithful

    GoogleReview

    Rated 4 out of 5

  100. Luigi Rodriguez

    GoogleReview

    Rated 5 out of 5

    First time shopping with them and all I can say that RENZO was my sales person and was very informative and knowledgeable no pushy and was extremely very understanding and my needs and what I wanted it was great experience him and Erick were a great team it was awesome ! I couldn’t be more happier with my purchase All I can say I will be back to buy another vehicle and that will be my first call