Bradford Leigh
Timely, affordable, great job
Holloway GMC — Customer Reviews
4.6out of 5
Based on 100 rated customer reviews of 100 shown on this page.
- 5 stars87
- 4 stars1
- 3 stars4
- 2 stars1
- 1 star7
Customer reviews
Tim Leonard
People are awesome. Never had an issue.Russell Schundler
The work gets done promptly. My car is always left very clean. I can bring my work and relax while I’m waiting. The Service team is very friendly. What else can I ask for?Jeffrey Carroll
Very fast and timely service at Holloway. Could not ask for a better group of people to work with.Ken Lausier
Laura
Deplorable!
Deplorable! They're sneaky and lie, they inflated the repair hours. I would NEVER allow them to work on our vehicles again. Rude and condescending service writer Ryan was completely annoyed that he had to do his job. Stay away!Laura A.
Absolutely horrible!!!. I've never been treated so badly by a service writer or department. Do NOT have your vehicle serviced here. Its not worth the headache, they're combative, rude and could not be more difficult to do business with. Ryan was just plain nasty and has a hair across his behind.Ryan Allard
I love this dealership. Every time I have taken my vehicles here for service all the service guys being Ryan, Alex and Jesse have all always been very respectful and informative and honest. The work I have had done by the service techs has always been top notch. Very honest place to do business with and you don’t get that much these days from most dealers let alone anyone else. I always know my vehicles are in good hands here and the service guys make the visit very pleasant. I will continue to do business here and I would highly recommend them to anybody who is looking to get service done on a vehicle.Stephanie Seacord
Ryan in the Service Department made every effort to be my advocate in the long wait for a part to repair my Encore. much appreciated!Shaun Bunker
Selina was great to deal with. No pressure. Easy to talk to and took her time with us. I like that!Don Buston
Great service and no sales taxes!John Boldebook
Great service crew. Dependable and efficientJudy Gosselin
Fabricio Aguiar
Roger Janelle
I feel that the labor charge which ended up over $335.00 per hour is a bit extreme. I will be thinking twice before having work done there again.Phil Rider
Excellent service and reasonably priced. Also appreciated the shuttle service so I could run an errand while waiting.Greg and Marilyn Fyfe
Williams
Overall, my experience with Holloway GMC was fair, but I was disappointed enough with the post-sale experience that I felt it was worth sharing. I purchased a very low mileage used vehicle from their team a bit over a month ago. The purchasing process itself was reasonably straightforward and smooth. One thing prospective buyers should know is that if you're purchasing remotely, the dealership requires hard copies of the paperwork to be mailed back and forth rather than electronically. That wasn't a major issue, just something to be aware of. Because I purchased the vehicle remotely, I wasn't able to inspect it in person before buying. However, the dealership staff sent me multiple videos of the vehicle to assist with this. In those videos, I was specifically told that the paint only had "bugs stuck to it" and that there were no visible paint chips, scuffs, or other paint damage. As such, I expected the paint to be in near flawless condition. When the vehicle arrived, I found several small paint chips, which by themselves weren't a huge concern. More disappointing, however, were two subtle but significant defects in the front and rear bumper covers that had not been disclosed. After having the vehicle evaluated for PPF and paint correction, I was advised by multiple professionals that these areas would likely require replacement of the bumper covers rather than touching up due to the depth of the paint defect extending into the bumpers. To be fair, this would be to return to a like-new condition. The vehicle is otherwise in good condition, but for a very low-mileage car, I believe these cosmetic issues should have been disclosed before the sale. What was most disappointing was the dealership's response after I reached out. Rather than acknowledging the discrepancy, management denied that anyone had represented the paint as being free of defects, despite the videos I received explicitly stating there were no visible paint chips, scuffs, or paint damage. I wasn't necessarily expecting the dealership to cover the repairs, but I did expect them to acknowledge that the vehicle's condition, specifically the paint, had been misrepresented. Instead, I felt my concerns were dismissed, which came across as unfair and unprofessional. If the dealership had acknowledged this and handled the conversation differently, I likely wouldn't be writing this review. I'm unfortunately left with a bit of a sour taste. Hope this helps for buyers considering buying remotely.wm melvin
Yojani Panos
I brought my vehicle here for a routine oil change and tire rotation, but the whole experience turned out to be pretty frustrating. I had an appointment scheduled well in advance, yet it still took them over two and a half hours just to finish that basic service while I sat waiting in the lounge. To make things worse, nobody bother to give me an update on why it was taking so long, and when I finally got my keys back, I noticed they didn't even bother to wash the grease smudges off the driver's side door panel.richard duffy
They did a fantastic job detailing my truck. It looks brand new, both inside and out.Donna Fabisak
- Saint
I stopped in late afternoon on a Thursday and was driving home in my new vehicle the next day. Scott Taylor was amazing to deal with. He was able to get me a good price for my trade, offered several payment options to consider, had all the paperwork together when I arrived, helped to set up OnStar and gmc app on phone, went over all the bells and whistles in the new car. He made it a seamless process.Jim Frisone Jr
Jay Laing
Al Loukola
They were professional and treated me with respect.Al Loukola
They were professional and treated me with respect.Jim P
Shawn
Dealership was great. I would definitely buy from them again.Kathleen Wood
Clarina Graça
Chuck Rolecek
Brian Kincaid
Fahad Shaikh
Selina and Wayne were great to deal with, Wayne was very upfront about the pricing which was similar to what I was seeing at other dealerships. At no point was I pressured to do a credit app like many dealers do. Selina helped my find a truck that fit my needs and I was driving it home the same dayAnthony Mariniello
I have been coming to Holloway GMC since 2013. What a great place to purchase a car and to sevice the car. Over the many years I have been there (3 cars and high mileage user), I have to say it is one of the most personable places to go for a car. Jesse in the service center is my preferred go to, but everyone there is friendly and knowledgable. Jesse always keeps me updated and is very honest and emphatic when trying to get things done on the car. He really respects "me" - the customer. (I was never a dealership person until I worked with him and the team there) The sales staff is great and Tim has been awesome since my prior salesman, Gregg had passed away. (When is the last time you remebered the sales and finance people while car shopping. That's what makes this place special) Highly recommend!Kimberly McEwen
I had probably the best vehicle buying experience I've ever had...and I've bought a few in my day. They were friendly. Provided options, no pressure, and gave me a very fair price for my trade in without me having to haggle....I hate haggling. I'm very pleased with my experience. They were wonderful, start to finish. I highly recommend.Dan Harris
What else can I say? Sean and the team killed it with helping me out. Had some car troubles while traveling and they jumped right on it. They made me feel welcomed and got me back on the road ASAP. THANK YOU SEAN!Michele Meyer
I purchased my 2024 GMC Terrain here. I really love my vehicle. I had an issue with my transmission and power steering over the last few weeks. Both Ryan and Jesse kept me informed and in a loaner vehicle. Really above and beyond customer service. The service manager Sean explained what happened and was able to get my car back to me. Thank you all.James Lucy (Benny)
Sean the service manager was outstanding to work with while my truck was getting warranty service. Thank you Sean.Joe Harding
Friendly knowledgeable service staffThrifty Storage
Kathie Garrity
I can’t say enough about this dealership. I love taking my car to their service department. Jessie, the service advisor is amazing! Jessie is very knowledgeable and courteous. He is the only service advisor that I go to.Richard Stanton
Cathy Minch
Great guy Jesse always there for us!Carolyn Brochu
Outstanding customer service by the Service Department! Not only was I provided a loner vehicle without hesitation, but the Service manager also ensured that my warranty was utilized to the fullest!Heidi Haydock
Terrible experience with the service department. Both rude and overpriced. Rude: They scheduled me for the wrong day. My turned up on the day we agreed to, he was completely ignored by the 3 people that were there "doing paperwork." Then, they yelled at him for bringing it in the wrong day (the one they told me to book). Too Expensive: My running boards go up and down in the cold. My husband asked for them to be reviewed. It was $356 (!) for them to ... be cleaned. Two days after my full 60k miles check up, with a 'clean bill of health', my battery died completely. I have a totally dead car that I am going to have to figure out how to get out of my garage. We wanted to buy an Escalade from them. I am not sure I would want to do business with this group anymore. -- Update on the next day: Sean, the service manager, has gone above and beyond to make this right for me, including dropping the car back off himself. Thanks for the assist on the battery :) Will give another shot in the future. (PS, I almost never leave reviews, so doing this not once, but twice is a lot for me)Brad Adams
june behrmann
Very professional and knowledgeableTimothy Matte
Tim Leonard
Bradley Barbin
My goal was to get a service done, before my road trip. Jesse was able to fit me in, even with my tight schedule. Thank you!Jordan Chase
Fantastic customer service from Ryan in the service department. I've never even bought a vehicle, or otherwise spoken to anyone at Holloway GMC before, but Ryan still took out time from his day to help me with an issue that I've had with my 2016 GMC Acadia. I can't speak for other services, but highly recommend working with Ryan in the service department.Thomas King
Drew White
GREAT SERVICESteve Plante
I would expect after a tire rotation, that the tire pressures would be checked and corrected if needed. Didn’t happen. Adding 3% to the bill for credit card use, even though I used a debit card, is bad form.William Lee
Had a checked engine light come on and truck went into Low Power mode. Made an appointment and Alex was very helpful and kept me informed throughout the process. If Holloway had a rental car for me it would have been better.Andrew Stone
Doug Barker
Outstanding customer service, no surprises, fast and efficient service. Ryan and Jessie always go above and beyond for the customers. I had the water pump on my 2021 Silverado fail on the highway, called Ryan and had the truck towed directly to Holloway. Fixed within a day and covered in full by GM extended warranty. Wouldn't hesitate to send any GM vehicle here for service. They are the gold standard on the Seacoast!Thomas Prince
Do not go to this Dealership they break parts on your car and don’t own up to it. They are rude and condescending to me on the phone. They charged me for services that I didn’t ask for nor did they tell me the reason for doing it or the price beforehand.They are a bunch of swindlers.Derek S.
This Dealership Customer Service Is Horrible! I had brought my Cadillac Escalade in for a recall and to have the door latch repaired under warranty! After them having the vehicle for a few days I got called it was all set and ready for pickup. I showed up the pickup the escalade around 6:20PM and was nicely helped by Jordan one of the sales people! I then noticed that my front driver side wheel was damaged and the repairs for warranty were still not fixed and the service door latch system light was still appearing! Jordan was trying to help the best he can as he saw the fresh damage on my wheel he took pictures in the parking lot of my wheel as they are aftermarket vossen forged wheels. I then called in the next morning and spoke to the service manager and he was insisting i drive the vehicle all the way back for him to just look at the wheel in which everyone already had pictures of the damage they did and you can see it rubbed against the lift! Also noted I then reached out to my warranty company and they claimed a BCM had failed and they forged my signature on the documents in which i have proof of for them to be paid prior to me picking up the vehicle! With my wife going into labor any second now I do not have the time to be able to drive back and fourth to the dealership and I just wanted it fixed correctly and not damaged I do not want my car going back to them. Forging Documents Damaging My Escalade Forged Wheels Not repairing the Issue it was dropped off I reached out as this dealership doesn't have a specific general manager or present person to help get this fixed for me other than the direct department people!Derek Stowe
This Dealership Customer Service Is Horrible! I had brought my Cadillac Escalade in for a recall and to have the door latch repaired under warranty! After them having the vehicle for a few days I got called it was all set and ready for pickup. I showed up the pickup the escalade around 6:20PM and was nicely helped by Jordan one of the sales people! I then noticed that my front driver side wheel was damaged and the repairs for warranty were still not fixed and the service door latch system light was still appearing! Jordan was trying to help the best he can as he saw the fresh damage on my wheel he took pictures in the parking lot of my wheel as they are aftermarket vossen forged wheels. I then called in the next morning and spoke to the service manager and he was insisting i drive the vehicle all the way back for him to just look at the wheel in which everyone already had pictures of the damage they did and you can see it rubbed against the lift! Also noted I then reached out to my warranty company and they claimed a BCM had failed and they forged my signature on the documents in which i have proof of for them to be paid prior to me picking up the vehicle! With my wife going into labor any second now I do not have the time to be able to drive back and fourth to the dealership and I just wanted it fixed correctly and not damaged I do not want my car going back to them. Forging Documents Damaging My Escalade Forged Wheels Not repairing the Issue it was dropped off I reached out as this dealership doesn't have a specific general manager or present person to help get this fixed for me other than the direct department people!Robin Tellier
Our Sales Representative was very professional, knowledgeable, and helpful.Kimberly Vuletich
I love taking my Cadillac here. I know my car will be looked at with confidence and I will get a good quote at a reasonable rate. Friendly staff. Terrific service department 💯.Erin Watson
Kevin and Tim were very easy to work with!Tony Flammia
Tony Flammia
William Henson
Service team was very efficient and I really appreciated the feedback when the job was done. They even gave me the first year credits I didn’t remember I had. This is the second Denali I’ve purchased from Holloway and the experience has been excellent! ThanksKatherine McGonagle
Bought my Camaro here and had a great experience. Great service and communication from beginning to end.Yeah yeah
Bill Witkum
Kevin Boulard, DMD
Your team did a great job, both Kevin and Tim were fantastic to deal with. They were both straight forward and honest.Bryan Johnson
This was by far the easiest dealership I've ever worked with. Everyone was nice, not pushy, very knowledgeable, and had everything together. I made this purchase 6 states away and drove in to get it. They were ready to go, had everything already loaded, and it was the first time I've not had to sit for hours at a dealership while they tried to get all the people in order. Negotiations were fair, and not relentless trying to milk every dime out. I traded a truck in for this new one and that process was super smooth. I would drive 6 states away just to buy here again. Kevin and Tim took great care of me and I couldn't be happier.Allison Madden
Amazing customer service, sales consultant Jordan B was friendly and informative. He made the process easy and fast. Although we didn't end up buying a car from them we appreciate jodan and would recommend him to others.Zach Slater
Excellent, proficient staff. Jesse and Ryan in service were top notch and handled my out-of-the box requests for service on my car quite well. I would recommend.Zach Slater
Excellent, proficient staff. Would recommend Scott Taylor and his coworkers to anyone looking for a straightforward deal and great service.Billi Christopher
Debby Pawlendzio
While in for a routine oil change, state inspection and tire rotation my service technician recognized there were some expensive repairs that needed to be done. Thankfully it was all covered under my extended warranty. ( get the extended warranty ) I asked for a loaner car so they could keep my car for the day, I had a lot to do that day! I was given a very nice Cadillac SUV to use for the for the day. I have to say it sure made doing all my running around that day a lot more enjoyable. I am happy that Holloway GMC is my go to car dealer and maintenance dealer.Jason Dagostino
The problem was you were unwilling to contact gmc for the rotors that were failing because I didnt buy the truck there. Banks did contact gmc and the help out withe the cost of the failing rotors. I knew gmc would stand behind their product unfortunately you refused to contact them. That was the problemTerry Phair
Brought in two vehicles and the Service Rep did a great job processing thru getting the work done promptly. Good job.Robert Linton
Gayle Davis
PC B
There was some funny business with the purchase and sale agreement. I went home thinking the price was one thing and an hour later. I received a text of a new sales agreement that was $4000 more expensive. I think they included a June incentive and my deal was made on July 1.Sure I could’ve walked away, but I was invested and they had already run my credit. Just seems like bad business. Then two days after I brought the new truck home the battery was dead in the driveway and it sat for three days while the dealers closed and has now been in for two days for a new battery. Under warranty. Maybe it’s just a one off but not the experience I was expecting when buying my first new vehicle for myself. We will see if the dealer does anything to try to make this right and if they do, I will update the review.PC B
There was some funny business with the purchase and sale agreement. I went home thinking the price was one thing and an hour later. I received a text of a new sales agreement that was $4000 more expensive. I think they included a June incentive and my deal was made on July 1.Sure I could’ve walked away, but I was invested and they had already run my credit. Just seems like bad business. Then two days after I brought the new truck home the battery was dead in the driveway and it sat for three days while the dealers closed and has now been in for two days for a new battery. Under warranty. Maybe it’s just a one off but not the experience I was expecting when buying my first new vehicle for myself. We will see if the dealer does anything to try to make this right and if they do, I will update the review.Kevin Shinault Jr
Was truck shopping last Saturday and stopped into Holloway, Seth was a pleasure to deal with. He was the first salesman out of the 6 dealers I had been to Saturday that actually listened when I said I was looking for a crew cab long bed truck instead of just trying to push a short bed on me. He understood I was looking for a duramax and well they didn’t have one on the lot he took me for a test drive in a 6.6 gas dually they had so I could see if I had any interest in a gas truck. I did not end up purchasing a truck from them simply due to not having a truck that fit my needs on the lot, but that is no fault of Seth and it was refreshing to talk to a salesman so laid back.Jim Twombly
The check engine light proved to be a minor leak in the exhaust system. A smoke test was done to confirm the leak. The fitting was loosened, aligned and retightened. Another smoke test was done and the fitting was tight and not leaking. Cost was covered by warranty.Jim Twombly
The check engine light proved to be a minor leak in the exhaust system. A smoke test was done to confirm the leak. The fitting was loosened, aligned and retightened. Another smoke test was done and the fitting was tight and not leaking. Cost was covered by warranty.Robert Cook
They get things done in a professional mannerMary Siudut
Great service and pleasant waiting room. Love the multipoint inspection. Just expensiveRyan Washburn
Service advisor was top notch and the service was quick and exceeded expectations! The Cadillac complimentary wash is definitely something to look forward too! Highly recommend!Ryan Washburn
John P
Accommodating and timely service experience!Info
Jordan and his team were great. Highly recommend!David Ford Jr
This is the 2nd truck in got with Tim. He took care of me like family. Really appreciated him working with my budget and needs and his quick response to my questions. Love my new truck.Emily
This is an amazing dealership! The sales crew are kind and not overbearing! The financial team are also really awesome! Some great deals here!Josh Hoium
Great experience buying a new Cadillac with Delaney. Honored all incentives and pricing. Getting out
Great experience buying a new Cadillac with Delaney. Honored all incentives and pricing. Getting out was very speedy transaction. Great job. I’m a returned. Customer and I will likely come back again.James Labonville
They Just want to throw parts at something screwed me out of $400+ some something that wasn’t the pr
They Just want to throw parts at something screwed me out of $400+ some something that wasn’t the problem then wanted me to spend $700+ for a new PCM. Spent 2 hours doing my own troubleshooting and problem fixed won’t go back.Anna Grace Holloway
Chuck Helwig
Dave Palmieri
We love hanging out with Tim Dagistino. Sorry if I mis spelled your last name Tim
We love hanging out with Tim Dagistino. Sorry if I mis spelled your last name TimDee Campbell